FAQs

What can I do to get a free bracelet?

You can receive a bracelet of your choice completely free if you have purchased anything from Insignia Jewels before.

For this to happen, you have to tag our instagram (@braceletts.eu) in a post/story with our jewelry.

We will then select 1-3 winning photos/stories every week and send free bracelets of choice to the winners!

______________________________________________

How can I track my order?

Please, visit our Tracking page, where you will find everything you need to know about tracking your order.

______________________________________________

Where are the bracelets made?

Most of our bracelets are made in the USA, however, we also work with designers and jewelry makers in Europe and Asia.

All jewelry is handmade ethically and with love ♥️

______________________________________________

How long does the shipping take?

Everything you need to know about shipping can be found here: Our shipping policy

______________________________________________

Are the stones used to make the bracelets natural?

Absolutely! We only use high quality natural stones in all of our unique jewelry.

______________________________________________

I need a custom piece of jewelry (custom design/size/engraving)

Please, head to our Bespoke Section.

______________________________________________

I would like to know the status of my order

The status of your order can be found on the confirmation page (confirmation of the order - you will receive a link to it in your email). You can also track your order, here is everything you need to know about it: Order tracking

______________________________________________

How should I take care of the jewelry?

We do not advise our customers to go into the shower with the bracelet. If you wash your hands, please be careful with soap on the bracelet. It can chemically react to the silver/gold. Also, any other beads can be damaged. Our products are not eligible for a refund/compensation/exchange, if they have any damage from water.

______________________________________________

Do all bracelets come with exclusive packaging?

Currently, we include free exclusive packaging with most of the jewelry from our Galaxy collection. We are working hard to update our packaging for all of the other collections on our website.

______________________________________________

I have only received a part of my order - where is the rest?

Due to the fact that our jewelry is made by artisans from all over the world, it might be shipped from different locations, and therefore, a part of your order can arrive quicker, and the other part(s) comes after that (in a separate package).

______________________________________________